Who we are
aLfaJoe Bakery & Confectionery, trading as Ratio by aLfaJoe, is responsible for the personal information collected through this website.
What we collect
- Your phone number, which is how you sign in and how we send you order updates by WhatsApp.
- Your name, delivery addresses and order notes, so we can deliver your order.
- Your order history, so you can track and review your orders.
- Basic technical information such as your IP address, used to keep the website secure and to stop abuse.
Card details
Card payments are taken on the secure payment page of our payment provider, Telr. Your card details are entered there, never on this website. We never store your debit or credit card details, and this website will not pass any debit or credit card details to third parties.
How we use your information
We use it only to take, prepare and deliver your orders, to send you updates about them, to provide your account, to answer you when you contact us, and to meet our legal obligations.
All credit and debit card details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties. To run the services above we use a small number of service providers who process information only on our behalf and under our instructions, not for their own use: our database and website hosting providers, our WhatsApp messaging provider, and our payment provider.
Cookies and local storage
- A secure sign-in cookie keeps you logged in to your account.
- A cookie remembers that you closed the announcement bar.
- Your cart is saved in your browser so it is still there when you come back.
We do not use analytics, advertising or cross-site tracking cookies. Every cookie and storage item is listed in our Cookie Policy.
Security
This website takes appropriate steps to ensure data privacy and security, through various hardware and software methods including encrypted connections throughout the website. However, no method of transmission over the internet is completely secure, and this website cannot guarantee the security of any information that is disclosed online.
Your choices
You can update your name, addresses and preferences from your account at any time. To ask for a copy of your information, or for your account and its information to be deleted, email info@alfajoe.com. We keep order records for as long as the law requires.
Other websites
This website links to other websites, such as our social media pages and our payment provider. We are not responsible for the privacy policies or practices of the websites we link to. If you provide any information to such third parties, different rules on the collection and use of your personal information may apply, so please read their own policies and contact them directly with any questions about the information they collect.
Changes to this policy
Our website policies and Terms & Conditions may be changed or updated from time to time to meet legal and industry requirements and standards. Changes take effect on the day they are posted, and the date at the top of each page shows when it last changed, so please check these pages often to stay up to date.